Warranty & support
Help from the local team that installed it.
Your package determines your warranty period. Keep your quote and order details so we can help with the right product.
Your package coverage
- Standard: 1 year.
- Motorized: 3 years.
- Smart: 5 years.
As described in our terms of service, coverage applies to manufacturing defects and installation workmanship as stated at the time of sale. Misuse, unauthorized modification, and normal wear are not covered. Your order confirms the applicable product coverage.
Need an adjustment or help with a motor?
Contact Rainier Blinds at (253) 881-8183 or [email protected]. Include your name, installation address, and a short description of the issue. A photo or video can help us understand what is happening.
We review the issue and explain the next step, including whether a service visit is needed and any applicable costs, before arranging work.
Outdoor shades
Follow the operating and retraction guidance supplied for your system. The appropriate use depends on the opening, shade size, and exposure. Contact us if you are unsure how to operate your shade in changing weather.